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Frequently Asked Questions

Returns

Currently we are unable to accept returns as we are a very small business with made-to-order items. However, if there is an issue or problem with your order, please contact us and we will try to make it right.

Washing

Most bandanas are made of cotton. For best results, we recommend spot cleaning or hand washing with cold water and mild detergent and hanging to air dry. Do not machine dry.

You may need to iron bandana (on medium setting) after washing to return it to crisp condition. Take care not to iron over plastic snaps (which can melt) or metal rivets (which can become very hot.)  

Bow Ties, Hair Bows, and Scrunchies should be spot cleaned with cold water and mild detergent and air dried.

Sizing

Please refer to detailed sizing guides for each product category.

Bandanas are made with 3 snaps that can be snapped in 5 positions, 1 inch apart.

Bow Ties come in 3 sizes (Small, Medium, Large).

Hair Bows come in 2 sizes (Small/Medium and Large/Extra Large).

Measuring your pup’s neck

Use a flexible tape measure to measure around pup’s neck leaving extra room for comfort and extra fluff.

If you don’t have a flexible tape measure, you can use any flexible string, ribbon, or shoelace around neck and then measure that against a flat ruler.

Alternatively, you can measure your pup’s collar to determine neck size. Remember to account for the overlap in the buckle of the collar and not just measure end to end which is probably about an inch or so bigger than the closed collar measurement.

Shipping

Currently we are accepting US orders only. Most orders are shipped via USPS from Connecticut. Current processing time can be up to 3 - 5 days but may be sooner for pre-made items. Detailed tracking information will be provided via email once your order ships. 

Order Amount Shipping Cost
up to $15 $3
$15.01 - $30 $4
$30.01 - $49.99 $5
$50+ free